THE COMPLETE PEACE OF MIND PACKAGE
The perfect bike or accessory guaranteed.
- Our 100% Satisfaction Guarantee gives you the peace of mind in knowing that if anything isn't right about your Lynskey Product we're committed to making it right, including refunding your purchase.
- A Lifetime warranty insures that your Lynskey was built with passion and perfection, and will stay that way.
Terms and Conditions of the
100% SATISFACTION GUARANTEE
Our 100% Satisfaction Guarantee is an assurance that the item you receive is of the highest quality and meets all your expectations.
- You have a full 30 days from when you receive your Lynskey product to determine if you need to exchange or return it. Our 30-day return policy is only applicable to new Lynskey products. Pre-owned Lynskey products and/or pre-owned non-Lynskey brand products are not eligible for returns.
- Our Complete Satisfaction Guarantee applies to purchases made via Lynskey Performance factory direct. If you purchased your Lynskey product through your Independent Dealer/ Local Bikeshop or other store, please inquire with your shop as to their return or exchange policy prior to making your purchase.
- If you took advantage of our TiFi Finance or Trade-In programs you are eligible to exchange your Lynskey. Refunds cannot be given for products purchased through our finance or trade-in programs, or after we have accepted your trade-in frame/bike.
Returning your product
- Returning your Lynskey product is an easy process and begins with submitting our RETURN AUTHORIZATION REQUEST . After you have submitted this form we will contact you promptly with an RA number
- You are responsible for the cost of shipping your Lynskey Product back to our factory located in Chattanooga, Tennessee, and the freight cost to ship your replacement product back to you. We highly recommend using www.shipbikes.com or www.bikeflights.com as they are bicycle shipping experts, very simple to use, and provide very competitive shipping rates.
- Should you prefer to manage the shipping process yourself all major carriers deliver to Chattanooga. Be certain to insure the shipment for its full retail value.
- Please note that shipping insurance does not cover damage due to improper packaging. It is your responsibility to pay any costs related to the repair or replacement of returned items damaged in shipping. Please take the time to carefully package your return
- The product must be received in working order with no damage due to abuse or neglect. The cost of any missing or damaged parts will be deducted from your refund.
- In a refund situation we will refund the cost of the product minus a 10% restocking fee. We do not refund any freight or delivery costs. If your product was originally shipped as "Free Freight" those original freight costs will be deducted from your refund amount.
- We will process your refund within 15 business days of receipt of the returned product. Your credit card company may take an additional 2-3 days before your credit is posted to your account.